Custom Order Terms: These are agreed upon when placing an order with us. Custom orders are not returnable for any reason. Replacements/refund will not be given unless an order is substantially different from the digital mock up that was marked approved by buyer. We reserve the right for under/over runs and have a 5% or less acceptable defect rate. Defects over 5% of your order, please reach out within 30 days for replacements. If an exact quantity is critical, the buyer is advised to inform us ahead of time and order a few extra items to ensure they meet their needs despite potential under-runs or defects.

Please contact a Cotton Creations representative via email at the following email address: info@cottoncreations.com.  In the content of the email state your reason for requesting a return. (You may be asked to provide a photograph of the error/defects). 

**Please note that while Cotton Creations does examine every order shipped, due to order volume we are unable to guarantee that 100% of our flour sack products are free of flaws. We allow for size variation in our flour sack towels of 1-2 inches less than or greater than the size as specified on each flour sack towel product page. We also put our flour sack towels through a rigorous quality control process to limit color or weave flaws to 5% or less. 

CANCELLATIONS OR CHANGES

At Cotton Creations we work hard to have your orders processed as quickly as possible. Unfortunately this means that the window of time between when your order is placed and when it is submitted to our warehouse for processing is very short. For this reason, orders cannot be cancelled or changed once paid for our on our website. We cannot change shipping methods once an order has been placed, we will ship via the method chosen at check out. Shipping charges are agreed upon when you place your order and are non-negotiable.

For any questions or concerns, please do not hesitate to reach out to your Cotton Creations representative at info@CottonCreations.com.